Terms of Service

1. Agreement to Terms

By accessing or using farewellguide.co.nz (the "Site"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Site.

Farewell Guide ("we", "our", or "us") reserves the right to modify these Terms at any time. Your continued use of the Site after changes constitutes acceptance of the updated Terms.

2. Description of Service

Farewell Guide is an independent comparison platform that helps New Zealand families:

• Compare funeral directors by price, rating, and location
• Request quotes from funeral service providers
• Access educational resources about funeral planning, wills, and estate matters
• Connect with related services (flowers, memorials, legal services)

Our service is 100% free for families. We are not a funeral director and do not provide funeral services directly.

3. Independent Referrer Status

3.1 Referrer Relationship

Farewell Guide operates as an independent referrer under New Zealand law. We:

• Connect you with funeral directors and related service providers
• May receive commissions or fees from funeral directors for verified listings and lead referrals
• May receive affiliate commissions from partner services (wills, flowers, memorials)
• Do not provide financial advice or funeral services ourselves

3.2 No Financial Advice

We do not provide financial advice. Any information on our Site is general in nature and should not be considered personalized financial advice. We recommend consulting with qualified professionals for specific advice.

3.3 Independence

We are not owned by or affiliated with any funeral home or funeral service provider. Our recommendations are based on publicly available information, user reviews, and provider data.

4. User Responsibilities

When using our Site, you agree to:

• Provide accurate and truthful information when requesting quotes
• Use the Site only for lawful purposes
• Not misuse or attempt to disrupt the Site's functionality
• Not scrape, copy, or reproduce Site content without permission
• Respect the intellectual property rights of Farewell Guide and third parties
• Verify all information with funeral directors before making final decisions

5. Quote Requests and Lead Sharing

5.1 How Quote Requests Work

When you request a quote through our Site:

• We collect your contact information (name, phone, email)
• We share this information with the funeral director(s) you selected
• The funeral director will contact you directly to provide a quote
• We are not responsible for the funeral director's response time or quote accuracy

5.2 No Guarantee of Response

While we strive to connect you with responsive funeral directors, we cannot guarantee:

• That a funeral director will respond to your request
• The timeframe for receiving a quote
• The accuracy or competitiveness of pricing provided
• The quality of service from any funeral director

6. Accuracy of Information

6.1 Pricing Information

Pricing displayed on our Site is indicative only and based on:

• Information provided by funeral directors
• Publicly available data
• Industry estimates and averages

Final pricing may vary. Always confirm pricing directly with the funeral director before making a decision.

6.2 Provider Information

We make reasonable efforts to ensure provider information (addresses, phone numbers, services) is accurate, but we cannot guarantee completeness or accuracy. Providers are responsible for updating their own information.

6.3 Reviews and Ratings

Reviews and ratings are based on publicly available data (Google Reviews, etc.) and may not reflect current service quality. We do not independently verify reviews.

7. Verified Provider Program

Funeral directors can apply for "Verified Provider" status by:

• Paying a monthly subscription fee ($99/month)
• Providing accurate and up-to-date information
• Meeting our verification criteria

Verified status does not constitute an endorsement. It indicates that the provider has paid for enhanced listing features and agreed to maintain accurate information. Families should still conduct their own due diligence.

8. Affiliate Links and Partnerships

Our Site contains affiliate links to third-party services, including:

• Will and estate planning services
• Funeral flower delivery
• Memorial and headstone providers
• Other related services

If you click these links and make a purchase, we may receive a commission at no extra cost to you. This helps us keep our service free for families.

We only recommend services we believe may be helpful. However, we are not responsible for the quality, accuracy, or performance of third-party services.

9. Limitation of Liability

9.1 No Liability for Third-Party Services

We are not liable for:

• The quality, accuracy, or timeliness of services provided by funeral directors
• Disputes between you and funeral directors or other service providers
• Any loss or damage resulting from your use of third-party services
• Errors or omissions in provider information, pricing, or reviews

9.2 Site Availability

We strive to keep the Site available 24/7, but we do not guarantee uninterrupted access. We are not liable for:

• Site downtime or technical issues
• Loss of data or information
• Inability to submit quote requests

9.3 Maximum Liability

To the maximum extent permitted by New Zealand law, our total liability to you for any claims arising from your use of the Site shall not exceed NZD $100.

10. Indemnification

You agree to indemnify and hold harmless Farewell Guide, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of the Site
• Your violation of these Terms
• Your violation of any third-party rights
• Any information you provide through the Site

11. Intellectual Property

All content on the Site, including text, graphics, logos, images, and software, is the property of Farewell Guide or its licensors and is protected by New Zealand and international copyright laws.

You may not reproduce, distribute, modify, or create derivative works from our content without written permission.

12. Termination

We reserve the right to suspend or terminate your access to the Site at any time, without notice, for:

• Violation of these Terms
• Fraudulent or abusive behavior
• Any reason we deem necessary to protect our Site or users

13. Governing Law

These Terms are governed by the laws of New Zealand. Any disputes arising from these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the New Zealand courts.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15. Contact Us

If you have questions about these Terms, please contact us: