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What to do when
someone dies.

A practical, compassionate guide to navigating the first few days after a loss in New Zealand.

Family Reference Guide

Immediate Steps

When you're grieving, the practical tasks can feel overwhelming. We've simplified the process into clear, manageable steps.

"Take it one breath at a time. The paperwork can wait, but your grief needs space."

First 24 Hours

Immediate practical steps after a loved one has passed.

1

Obtain a Medical Certificate

A doctor or hospital must issue a certificate of cause of death before a funeral director can begin their work.

2

Contact a Funeral Director

They will help transport your loved one and provide immediate support. Use our comparison tool to find one that fits your needs.

3

Notify Immediate Family

Take this time to gather, find support, and share the news with those closest to you.

Understanding the Legal Requirements

In New Zealand, the process following a death is regulated by the Burial and Cremation Act. While it can feel bureaucratic, these steps are in place to ensure your loved one is treated with dignity and that the legalities of their estate are protected.

1. The Medical Certificate

Before anything else can happen, a doctor who has been attending the deceased must issue a Medical Certificate of Cause of Death. If the death was unexpected, the police may be involved and the Coroner may need to authorize a post-mortem.

2. Registering the death

A death must be registered within 3 working days of the burial or cremation. Your funeral director usually handles this for you, but you can also do it yourself via the BDM NZ website.

A Note on Financial Assistance

Did you know you may be eligible for a **Funeral Grant** from WINZ (Work and Income)? Depending on your assets and income, you could receive up to $2,300 toward burial or cremation costs.

3. The importance of the Will

The Will is not just about money; it's about the final wishes. Many New Zealanders include specific instructions regarding their funeral, music choice, or whether they wish to be buried in a specific family plot.

If there is no Will, the estate will be settled under the laws of intestacy, which can take much longer and be more stressful for the family.

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